Jenny provides advice to clients on how to optimise their experience programs, rebalance front line operations and create unified customer-connected organisations to drive growth. She has more than 25 years’ experience leading customer-centred transformations across Australia and internationally.
A passionate customer consultant, Jenny believes that customers are at the heart of all high-performing organisations. With a focus on government and education, Jenny works across large scale service design and person-centred transformations within the public sector. She uses data, design, and creative approaches to improve customer outcomes and experience.
Jenny started her career in call centre operations and retail, before joining a major telecommunications provider where she become the first Head of Customer Experience. Prior to KPMG, Jenny led the Customer Advisory practice nationally for a global chartered accounting firm. She joined KPMG in January 2020.