Louise Pogmore

Partner, Customer Advisory

KPMG Australia

Louise has more than 25 years’ experience as a customer, consumer, community and stakeholder engagement specialist. She leverages deep insights to develop strategies that enable clients to connect in a way that drives meaningful, ongoing engagement that changes behaviours and builds trust, reputation, social license and delivers on business goals.

Louise delivers customer-centric methodologies, optimising operating models to enable effective delivery and embedding a data-driven approach that informs and measures continuous improvement. 

  • Customer Revenue Growth
  • Customer and Growth
  • Customer experience optimization
  • Customer relationship management
  • Digital engagement
  • Sales and Marketing
  • Social media
  • Social media governance
  • Social values and behaviors