Kathryn Murray

Director, Customer & Operations Advisory

KPMG Australia

With a background in behavioural science and cognitive psychology, Kathryn brings more than 25 years' experience as a leader and innovator. She has worked with many of the world’s leading brands to assist organisations to realise the benefits of a customer-driven culture supported by digitally enabled customer, brand and employee experience strategies to drive enhanced performance. Kathryn works with clients to enable them to truly understand their customers and their people to drive insights driven decision making to embed operational excellence and deliver on their brand promise.

Kathryn is passionate about putting the customer at the centre and ensuring that the front, middle and back office are aligned to deliver a seamless, consistent and highly personalised customer, employee and brand experience.
 

  • Brand and Reputation Management
  • Customer Revenue Growth
  • Customer and Growth
  • Customer experience optimization
  • Customer relationship management
  • Digital engagement
  • Digital-driven transformation
  • HR transformation
  • SaaS-enabled Sales and Marketing transformation
  • Strategy and Operations

  • BSc (Honours) Behavioural Science

  • BA (Honours) Cognitive Psychology

  • MBA Melbourne University

  • Institute of Company Directors