Smart investments pay off
KPMG and Microsoft helped the City of Lafayette become a "smart" city, improving customer services and spending taxpayer dollars more efficiently.
Smart investments pay off
KPMG and Microsoft helped the City of Lafayette become a "smart" city, improving customer services and spending taxpayer dollars more efficiently.
Client
Lafayette, Louisiana Consolidated Government
Sector
State and local government
Project
Digital enablement with Microsoft technologies
Lafayette, Louisiana, is at the intersection of culture and technology, and for more than a decade its distinct history has complemented innovation and an entrepreneurial spirit. Given its technological focus, it’s no surprise that Lafayette is undertaking initiatives to become a “smart” or connected city, where government, businesses, and citizens all come together to improve their quality of life. Lafayette wanted to implement a technology platform that would offer results in a matter of months but be flexible enough to deploy advanced functionality as needed over time. The city developed initiatives under three pillars that encompassed citizen engagement, better customer service for citizens, and continuing plans to promote a connected community, and they asked us to join their journey.
We helped the city distill a wish list of 175 potential initiatives into a sequenced investment and implementation roadmap. Then we helped implement a technology platform that offered results in a matter of months, but is flexible enough to deploy advanced functionality as needed over time.
Leveraging our global alliance with Microsoft, KPMG helped Lafayette develop a long-term strategic connected city roadmap and implement the plan in a coordinated, phased program of civic technology projects. KPMG:
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Working with KPMG and Microsoft, Lafayette has put into place a multistage strategic plan that melds the agendas of multiple local agencies and publicly owned entities under a single, elevated “smart city” value proposition. Specific benefits include:
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KPMG draws upon an established global partnership with Microsoft that lets us draw upon the full range of its offers, including Azure, Dynamics 365, Office 365, and Power BI.
KPMG knows how to tailor process and technology innovation to the distinct missions of government organizations. We help them deliver improved services and benefits to constituents, with deep awareness of how process and information transparency is the foundation on which public trust and continued taxpayer support are built.
Major process or technology initiatives contain implicit organizational challenges. We use change management insight to help clients navigate the ripple effects—both broad impacts on behavior and culture, and specific dependencies between parts of complex projects—keeping all parties focused on defined outcomes and shared success.