KPMG completed a comprehensive planning phase for the Coupa P2P implementation that included assistance in selecting a P2P technology solution and the establishment of a global program management office (PMO). The KPMG team also developed an implementation plan for the global core model design phase and UK deployment; established the scope of the change management efforts; and established workstreams and ownership of critical implementation requirements.

The global core model design phase included standardizing P2P process design and developing application configurations from input captured across all key global geographies and key stakeholder groups. KPMG professionals also implemented the Coupa P2P system in the UK as a pilot deployment and established the baseline for future go-lives. In Phase II, the Coupa solution was rolled out for the US and Canada as well.

Finally, the team developed and executed the supplier enablement strategy to onboard approximately 2,000 suppliers. Efforts included onboarding suppliers on the Coupa Supplier Network (CSN), integration of punchout supplier catalogs, and integration of cXML suppliers for electronic document exchange to support the processing of purchase orders, invoices, and payment status.

The KPMG team implemented an integrated Coupa P2P technology platform to enhance the client’s ability to automate and report on procurement processes across the organization. Simplicity and ease of use by internal customers were key objectives in the design of the new system. 

Team members reduced unnecessary complexities in the requisition and invoicing processes to limit exception behaviors. They also leveraged a more streamlined process to reduce manual interventions and drive out inefficiencies within the P2P organization. Buying channels were simplified through a consolidated approach, purchasing options were rationalized, and effective approval workflows were embedded into the new system, all of which limit spend leakage and increase procurement’s ability to influence and control spend.

Based on a pilot implementation of Coupa, spend under management increased 40 percent; user adoption reached 57 percent the first month; catalog spend increased 50 percent; and e-invoicing went from from zero to 45 percent.