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HR transformation helps bank retain top talent

To help it recruit and retain top talent, a large bank holding company turned to KPMG’s consultants and Workday technology to transform HR capabilities.

Client

A large bank holding company

Sector

Financial services

Project

Enabling mobile HR employee experiences with Workday technology

Client challenge

Our client – an innovative leader in the financial services industry that offers comprehensive mobile and web capabilities to its customers – competes for top talent in an increasingly technology-driven environment. It wanted to provide an employee experience that matched what it offered to clients, and realized that it needed to make a major technology change to meet that goal. In addition to enhancing employee recruitment and retention, the company also wanted to:

  • increase business intelligence capabilities by breaking down reporting silos
  • mitigate operational risks associated with its complex time-tracking and payroll systems
  • reduce HR operational costs by driving transactions through self-service technology
  • reduce the costs and time required for traditional enterprise resource planning upgrades

This was a consulting partnership that extended beyond the technology solution.

Our Approach

This client engaged KPMG to lead the implementation of the Workday HR system for three important reasons: We offer a strong Workday experience with a deep HR background, proven tools, and a consulting partnership that extends beyond a pure technology solution. We also understood the client’s unrelenting commitment to enhancing the employee experience. The project included:

1

A broad scope comprised of human capital management, payroll, absence management, compensation, time tracking, benefits and talent management for tens of thousands of employees in several countries.

2

Leveraging our proprietary tenant to align the client’s business processes to leading HR practices.

3

Defining key business requirements for Workday enhancements.

4

Developing and executing a comprehensive change-management, communication and training strategy.

Benefits to client

KPMG helped this client plan and execute a wide-ranging Workday cloud system that transformed its HR capabilities and delivered a world-class, mobile-enabled experience to employees and managers. Results have included:

1

A more scalable and sustainable HR model.

2

Increased alignment between HR and business objectives.

3

Increased HR effectiveness through real-time insights, custom dashboards and analytics.

4

Decreased cost of ownership for ongoing administration and maintenance of HR systems and service delivery.

5

Increased automation by enabling the core HR system, Workday, to communicate seamlessly with downstream systems.

6

Enthusiastic end-user adoption and successful cut-over between systems while maintaining more than 99 percent payroll accuracy.

KPMG Insights

  • See the art of the possible

    Take the long view, define your objectives well, understand the tangible benefits that automation can deliver, investigate the available tools, create a robust plan, and envision your operations several years in the future.

  • Adapt the strategy to your needs

    Every company is different, and groups within companies have different needs. Adapt your automation strategies to fit your organization’s unique needs, opportunities and challenges, and appetite for change.

  • Stay nimble

    Automation is a rapidly changing capability, and companies should continually look around the next bend in the road to stay up-to-date with new methodologies and technologies. This could include monitoring where venture capitalists are investing, participating in conferences and other events, and learning from other companies.

Meet the team

Image of Evan Metter
Evan Metter
Principal, Human Capital Advisory, KPMG US

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