Disputes and fraud claims from credit cards, debit cards and online and mobile payments at financial services institutions are at all time highs and rising, along with customer frustrations. The high volume of disputes and fraud is driven largely by the dramatic increase in digital and contactless payment options that became popular during the pandemic.
Revamping the dispute-resolution process can help banks reduce a major pain point with their customers and also drive down costs and enhance compliance. Using low-code workflow automation, KPMG has developed a dispute and claims solution that leverages the Appian Platform to transform fraud operations.
Financial services institutions can unlock new levels of customer satisfaction, cost effectiveness, and compliance with transformed dispute and fraud operations from KPMG and Appian.
