Know Your Customer (KYC) Managed Services

Upgrade KYC operations and reduce compliance costs with a powerful mix of human expertise, AI innovation, and regulatory precision.

Optimizing operations with KYC managed services

Redefining customer oversight in an AI-enabled world

Know Your Customer programs are central to financial crime prevention. But keeping pace with rising risks, expanding regulations, and increasing operational costs has never been harder. Many organizations also face gaps in the specialized talent and technologies needed to operate KYC at scale.

And the risks are growing. Financial crime compliance costs rose for 99 percent of financial institutions last year, reaching $61 billion in the U.S. and Canada alone.1 KPMG helps clients reverse that trend with KYC managed services that combine deep regulatory experience, skilled professionals, and intelligent automation to elevate operations without compromising control.

By pairing human expertise with AI-powered digital workflows, we help financial institutions shift KYC from a manual, reactive process to a dynamic capability—one that reduces costs, improves accuracy, and strengthens customer relationships across the lifecycle.

A focus on outcomes

Our KYC programs are designed to meet each client’s needs—and deliver outcomes. It’s a full-service, fully managed approach that helps clients:

Deliver efficient technology

Configured platforms, seamless third-party integrations, and skilled oversight.

Reduce operational costs

Technology-led approach and a flexible delivery model.

Enhance compliance

Improving quality scores and staying on top of evolving regulations.

Increase revenue

Accelerating onboarding and deepening customer relationships.

How it works: Managing the KYC lifecycle

KPMG Managed Services support the full KYC lifecycle, leveraging AI and analytics to bring precision and speed to each stage.

Each phase benefits from AI-powered workflows, analytics dashboards, and tailored training programs to support quality, consistency, and scalability.

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Data acquisition

Data acquisition

Automated verification from 100+ global sources establishes a trusted due-diligence foundation.
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Risk assessment

Risk assessment

Internal and external data support faster, more accurate risk profiles.
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Customer outreach

Customer outreach

Digital engagement via secure portals and chatbots reduces drop-offs and improves response rates.
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Quality review

Quality review

Risk-based QC and QA audits focus on decision accuracy, not just data collection.

Our KYC services combine advanced technology with experienced teams to help clients realize measurable gains in speed, efficiency, and confidence:

  • 40 percent-plus faster processing through digital workflows and automated transaction reviews.
  • Up to 50 percent cost savings via optimized delivery and automation.
  • 95 percent-plus quality scores backed by KPMG accreditation framework.
  • Platform-agnostic systems that seamlessly integrate with your tech stack.

Footnotes

True Cost of Financial Crime Compliance Study, LexisNexis(R) Risk Solutions. February 2024. 

Dive into our thinking:

Make KYC a competitive advantage

Learn how the KPMG Managed Services model can transform Know Your Customer operations from a cost center into a technology-driven capability that creates lasting business value.

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Meet our team

Image of Thomas P. Keegan
Thomas P. Keegan
Principal, Advisory, Managed Services, KPMG US
Image of Bassam Khattab
Bassam Khattab
Partner, Advisory, Managed Services US Leader, KPMG LLP

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