Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

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Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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The future customer: Tomorrow's experience

Use KPMG’s six pillars of customer experience to create unparalleled customer journeys.

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How will you connect with the future customer?

“Know your customer” has always been solid advice, but in today’s digital world, it’s more critical than ever. Data-driven insights from artificial intelligence and machine learning provide extraordinary possibilities for customization as the connected customer seeks a personalized experience with relevant, empathetic and real-time interactions.

Leading organizations understand their customers’ needs to the point where they know their customer intimately, understand their motivations and desires and, as a consequence, meet their customer needs more quickly and efficiently than competitors.

With business value now being defined by the customer experience, companies need to leverage innovative tools and technologies to fully understand their customers and respond to their needs. This requires delivering frictionless interactions with seamless movement between all channels for an enhanced and consistent customer experience.

The real challenge is profitably delivering that personalized experience your customers demand. KPMG’s customer insights can help you reimagine your customer experience to achieve sustainable growth while also meeting your customers’ increased expectations.

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The future of customer connections

In today’s hyper-competitive and customer-centric world, organizations that know the most about their customers and harness this knowledge achieve the greatest success.

In the future, business value will be defined by the customer experience. Companies will need to leverage innovative tools and technologies to fully understand their customers, respond to their needs, and anticipate their future demands to improve customer experiences.  

It is not an easy task, but it is worth it. Companies that transform their experiences to meet rising customer expectations will foster greater customer loyalty and create sustainable growth.

Be future-ready

Changes in the front office will lead the journey into the future for most companies. It’s here, after all, that the enterprise meets the marketplace and the connected customer. To embrace a new front-office structure, marketing, sales and service executives will need new processes, policies, capabilities and skills that address the six must-haves: data, analytics, automation, organizational structure, metrics and culture. 

Leaders don’t wait to be disrupted; they prepare for the future with preemptive disruption of their own.

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Learn how KPMG Customer centric business services can help you achieve profitable customer-led transformation.

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Scott Lieberman
Principal, US Customer Advisory & Financial Services Lead, KPMG US

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