How companies can take a performance improvement approach to mitigate technology burden and accelerate value creation
While using an array of business technologies allows organizations to do more faster, keeping all the systems running efficiently and updated is often a burden on the organization. Moreover, when technology adoption starts to take a life of its own and spreads willy-nilly across the organization, the resulting sprawl and friction can become a not-so-small millstone around management’s neck.
This is the problem of technical debt or “tech debt” – the common results from mergers and acquisitions due to multiple inherited technology platforms and the failure to achieve expected synergies, impeding value creation and growth.
Tackling tech debt is an expensive and frustrating corporate undertaking. But sorting out the tangled web of outdated or incompatible technologies can eventually save them millions of dollars, including from potential system failures and cybersecurity incidents,1 which then can be plowed back into new investments. Better integrating or eliminating excess systems and data sources also reduces the manpower required to reconcile multiple inputs. Tech debt reduction can help make a company’s operation more efficient and profitable, especially when the result is more reliable data that enables better decision-making.
CEOs and strategy leaders face increasing pressures to preserve margins, drive growth, and deliver lasting value. To make that happen, many are turning to performance improvement initiatives.
A highly effective method for mitigating tech debt is to address the issue through a performance improvement perspective. This approach trains a critical eye at technology suppliers, platforms, and the surrounding ecosystem to help prioritize what to mitigate or eliminate based on cost and impact. Typically, a company will engage an external partner to bring an unbiased outside-in perspective to identify its tech debt issues, as well as to leverage market insights and sector expertise which it may lack internally. Utilizing data analytics and benchmarking tools, the advisor can help organizations quickly assess the problem and identify disconnected or redundant systems to simplify or eliminate.
The leaders of a $5 billion life sciences company wanted to tackle accumulated tech debt and extract more value from technology investments. The problems included redundant business systems, as well as a lack of clear ownership of various technology services to drive accountability for results. The company engaged KPMG LLP (KPMG) to launch value creation efforts across technology operations. We helped reorganize its global technology team and identify opportunities to rationalize, focused on its cloud and application footprints. The company executed the proposed plan and was able to reduce technology costs, achieving a better return on its IT investment.
Following are 6 performance-improvement-driven steps to take to help alleviate tech debt and reduce waste:
1
Elimination of redundant business applications enables process standardization, improving efficiency.
2
The first step in automating business activities is process standardization which requires mitigation of prohibitive tech debt.
3
Sustainable improvement occurs by assessing and improving governance processes and ensuring the workforce is aligned with a continuous improvement culture.
4
Investing in technologies that fuel productivity growth, such as GenAI, may require diverting capital from "servicing" tech debt, i.e., maintenance of outdated platforms.
5
Companies that focus on error reduction in processes can benefit from more efficient operations.
6
New talent with fresh perspectives can help focus on reducing existing tech debt and prevent future accumulation.
KPMG offers a proprietary performance improvement framework to help reduce your tech debt burden and unlock savings. Get a better handle on your technology ecosystem and unleash more investment, faster growth, and higher profits.
CEOs and strategy leaders face increasing pressures to preserve margins, drive growth, and deliver lasting value. To make that happen, many are turning to performance improvement initiatives.
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As leaders plan for the future, it's essential to recognize the critical role performance improvement plays in preserving margins and increasing value. By managing costs and boosting efficiency across all business areas, savings can be reinvested into higher return activities.
At KPMG, we combine data, insights, and execution capabilities to help you prioritize and deliver value. We use proprietary data and deep insights to identify areas for improvement, and leverage our extensive sector experience to execute on these opportunities.
Our performance improvement offerings are designed to sustainably enhance your business’s financial trajectory, balancing growth and cost control. From strategy to execution, we can help you confidently achieve measurable improvements in revenue, operating margins, cost structures, and working capital positions.
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