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Is your organization trustworthy?

A new approach and mission for risk and compliance leaders

Insight
Future of risk
Building a trusted risk function to succeed in a riskier world

As risk levels rise significantly, businesses must accelerate risk modernization to unlock the power of trust. 

In the KPMG Future of risk survey, 61 percent of senior business executives expect to see a significant increase in the level of risk they will be responsible for in the next 3 to 5 years.

The digital age has altered how and where we conduct business, access or protect information, form partnerships, and enrich an online presence, thereby further increasing risk and regulatory requirements. Gone are the days when risk management was primarily a back-office, response-driven exercise—an after-thought compared to the vital role that modern risk management plays. Now you need to align your risk strategy to the organization’s overall growth goals, financial strategies, technology requirements, and operational priorities. 

Trust is the ultimate business enabler

As risk complexity and volume rises, so is the effort businesses are expending to identify and manage their risks. Nine in ten executives say the pace of risk transformation activity has increased or sharply increased over the past year. As such, a key question facing risk and compliance leaders is whether their additional time and resources are earning more stakeholder trust. 

In many ways, trust can be a multiplier of benefits, enabling organizations to grow, adapt and innovate to increase and create new value. Embedding risk and compliance measures into the automation of a customer onboarding process can reduce costs and satisfy the regulator. It can also transform the consumer experience and boost market share. Responsible sourcing in a supply chain can build brand reputation. Robust cyber defenses provide a confident platform for disruptive innovations that deliver a competitive edge. In this way, short-term risk and compliance transformation investments that focus on sustainable trust-building can generate long-term returns in many facets of business.

A new risk mindset

Creating and sustaining trust in the digital era requires a dynamic new approach to risk and regulation that’s specifically designed to enable trust. It requires leaders responsible for risk, compliance, legal, cybersecurity, technology risk, and internal audit to go on multiple journeys of change and growth, which collectively shift their organizations’ view on trust from “important” to “critical.”

Embarking on these journeys result in risk and compliance approaches, structures, and capabilities that help foster and maintain the trust and confidence of all stakeholders and ultimately position your business for responsible growth, bold innovation, and optimal performance.

Benefits of being a trusted organization

Trusted organizations have the collective knowledge, skills and abilities to reliably provide products and services in ways that meet evolving customer expectations. Trust can unleash the enterprise potential for elastic resilience, seamless efficiency, brand permission, and market agility, all while supporting confident innovation and improved performance.

Trusted organizations go beyond a profit motive alone to show they care for all stakeholders—seen directly in transactions and the overall community where they do business. Trusted organizations are respected for doing the right thing. In the case of a customer data breach, for example, a prompt, transparent, and effective response and disclosure can help control damage and preserve the business relationship.

Benefits of being a trusted risk leader

The benefits of trust for the organization can also enhance your role as a risk leader. With a strong commitment to earning and deserving the trust of all your stakeholders including customers, regulators, investors, employees, suppliers, and communities, you can become much better:

01
Prepared

You develop the operational resilience and innovative agility to thrive through uncertainty.

02
Informed

You are confident in your decision-making and clear about your direction for the future.

03
Empowered

You embrace risk and regulation as allies in the drive to grow and succeed in the right way.

04
Respected

You are positively recognized for the work you do, the leadership you give, and the example you set in the world.

What trust looks like

Fortifying a new era of trusted banking relationships

At a time when financial institutions are exposed more than ever to financial, reputational, regulatory, and operational risks, a U.S. financial institution made a key strategic decision: reevaluate, reimagine, and fortify its approach to risk management as they usher in a new era in banking.

Working with KPMG, the bank reexamined its risk approach: tools, methodologies, and processes, from top to bottom. We helped the bank design and implement an appropriate risk management program, remediate areas of regulatory concern, review, and strengthen its operational resilience, and provide deeper insights on the institution’s risk profile to proactively identify issues in the future. Today, the bank can continue to focus on the central tenet of its business: to be trusted by its stakeholders, the marketplace, and the communities it serves.

The gold standard of trust

After sensitive company data was lost during a large workforce reduction, leadership of a global automotive manufacturer realized that its ability to successfully protect critical assets was limited and tactical, primarily focused on an IT-related detection capability. The board turned to KPMG for help developing an organization-wide strategy to manage insider risk for its most sensitive corporate data.

After three months of fieldwork, KPMG recommended an insider risk management strategy to help drive down insider risk quickly and guide continual improvement while controlling spend. Once approved by the board, we helped the company execute the strategy, including establishing a cross-stakeholder governance council, identifying the company’s most critical assets, developing controls for specific insider risk scenarios, and assisting with the day-to-day operation of the program.

With our guidance, the company now has: cross-functional oversight, controls and governance of insider risk management; three categories of insider threat training based on employee access to sensitive data; and a proprietary tool to improve detection of insider threats which helped reduce the false positive rate by two-thirds.

Choose a future based on trust

Embracing a trust-centric risk and compliance mindset will help you turn liability into an asset and insights into opportunity, both now and in the years ahead. Along the way, you'll earn the trust of customers, suppliers, regulators, employees, and investors—and everyone else who matters most to your business. 

Want to learn more? Read the KPMG Future of risk survey report reflecting views of 400 senior executives in a range of functions and industries to gain new insights about the challenges and opportunities in today’s risk landscape.

Insights to help you turn risk management into resilience

At KPMG, we help organizations embed a balanced approach to risk management that inspires confidence, builds resilience and generates enterprise value. Get perspectives and advice on turning risk management into an opportunity enabler.
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Meet the team

Connect with us to learn how we can help you manage risk and regulation in a way that earns and inspires stakeholder trust.

Image of Tim Phelps
Tim Phelps
Risk Services Leader, KPMG US
Image of Samantha Gloede
Samantha Gloede
Managing Director, US & Global Trusted Leader, KPMG US

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