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How banks can simplify digital payments

Discover insights to enhance your online bill payment platform

Are you a bank struggling to engage customers with your online bill payment platform?

Discover the challenges hindering customers from adopting centralized bank bill payment services and explore strategies to enhance your online offerings.

Despite 93 percent of customers expressing a desire for a centralized bill payment experience and selecting their bank as the most trusted provider, only 46 percent have actually used their bank's digital bill pay feature. Surprisingly, a quarter of respondents were unaware their bank even offered this convenient feature. 

Learn about the obstacles preventing customers from utilizing online bill payment services and find out how your bank can transform this missed opportunity into a significant win. 

Dive into our thinking

How banks can simplify digital payment

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