How banks can simplify digital payments

Discover insights to enhance your online bill payment platform

Are you a bank struggling to engage customers with your online bill payment platform?

Discover the challenges hindering customers from adopting centralized bank bill payment services and explore strategies to enhance your online offerings.

Despite 93 percent of customers expressing a desire for a centralized bill payment experience and selecting their bank as the most trusted provider, only 46 percent have actually used their bank's digital bill pay feature. Surprisingly, a quarter of respondents were unaware their bank even offered this convenient feature. 

Learn about the obstacles preventing customers from utilizing online bill payment services and find out how your bank can transform this missed opportunity into a significant win. 

Dive into our thinking

How banks can simplify digital payment

Download PDF

Explore more

Explore other services

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP\'s . Privacy Statement

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.

Headline