Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Manish Shah

Managing Director, Customer Advisory, KPMG US

Short Hills - 150 JFK, New Jersey
Image of Manish Shah

Manish Shah

Managing Director, Customer Advisory

Manish leads the customer service transformation practice for financial services at KPMG. He brings over 20 years of experience building, running, and improving service and support operations across human and digital touchpoints for insurance, banking, and wealth firms. He also brings experience across commercial and healthcare industries which has allowed him to develop deep cross-application and cross-industry knowledge of leading practices and pitfalls across B2B and B2C environments. He focuses on helping clients redesign customer experiences and service operating models from the ground up, while incorporating the appropriate sourcing strategies, operational processes, organizational design, technology, measurements, and employee development practices to drive profitable growth.

Manish has led large scale transformations to define, design, and implement the target state operating model and capabilities to improve and sustain desired customer and employee experiences across the front office. He has implemented CRM (Salesforce), AI/Gen AI, and cloud contact management solutions within organizations that have over 40K customer service employees globally. Manish has demonstrated expertise in helping organizations strike the right balance between cost-to-serve and frictionless customer service experience delivery.

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.

Headline