Amy L Masters

Amy collaborates closely with clients to deeply understand their needs, jointly define objectives and success criteria, and lead initiatives to deliver impactful results. She emphasizes building strong relationships and is fully dedicated to achieving client goals. With over 16 years of experience in the Financial Services industry, Amy has a proven track record in strategic regulatory compliance and risk transformations, supporting critical growth and optimization initiatives. Her expertise lies at the intersection of Risk, Compliance, and Technology Transformation, predominantly working with GSIBs and FBOs in the US. Amy leads with insights, providing clients with a strategic vision and pragmatic approach to facilitate effective, timely, and sustainable decisions and outcomes—maximizing ROI while exceeding regulatory standards. She is eager to partner with you on this journey.

Professional and industry experience:

• Leading integration of control and regulatory compliance requirements in the agile implementation of a new payments vendor and technology to assist an FBO in enabling RTP and cross-border payments.
• Lead the development and implementation of an agile risk and compliance strategy for an FBO’s multi-year digital bank transformation and expansion project to mitigate key risks associated with the launch of new products, technologies, operational processes, and customer experiences; this included defining, integrating, and testing compliance obligation and control requirements for the future state technology and operations.
• Elevated an FBO’s enterprise fraud risk management operating model through an assessment, identification of recommendations, and implementation of two targeted enhancements: 1) development a fraud risk management policy, and 2) fraud technology vendor selection assistance which included identification of fraud technology requirements and potential vendors and solutions, along with an evaluation and decision framework.
• Led efforts to embed the regulatory compliance controls in the implementation of a mortgage originations platform as part of the launch of a new community lending program, which included the identification, design, and testing of related requirements and controls. 
• Established foundational Compliance program for a new digital bank startup (e.g., requirement, risk, and control inventory; inventory of policies; and testing program and methodology).
• Developed and implemented a multi-year, agile risk and compliance strategy for a top 10 super regional digital bank transformation; this included regulatory obligation mapping and compliance testing services for retail banking and lending businesses and across deposits, mortgage, home equity, credit card, personal loan, auto loan products.
• Led a team of data scientists, technologists, solution architects, and risk professionals to identify and assess opportunities for automation solutions, including establishing an assessment methodology and prioritization framework, followed by the development and implementation of use cases using various technologies (i.e., RPA, ML, NLP, and workflow automation) to increase the efficacy of a top 10 domestic bank’s testing program. Use cases spanned across commercial and investment banking, retail banking, asset management, and finance / regulatory reporting lines of business.