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Swetha is a Managing Director with KPMG’s Customer Advisory practice. She has over a decade of experience across Retail, Healthcare, Life Sciences, and Technology sectors.
As the US Practice Lead for Voice of Customer, Swetha has led Fortune 100 organizations through large scale customer-centric transformations. She brings a wealth of knowledge in customer experience design, customer experience best practice operating models, customer feedback management, customer insights and measurement, customer experience economics, large scale global implementations, change management, and managed services.