This well-established national bank grew rapidly as the result of an aggressive mergers and acquisitions (M&A) strategy. Melding different bank organizations into one can lead to disparate business units and inefficient processes such as time-consuming manual processes, a lack of consistently accurate data affecting reporting and analytics, and an incongruent organizational structure. These challenges most certainly affected its employees’ experience at work, which is a vital part of any organization’s ability to thrive. By putting its people at the center of its organization, the bank would be better poised to attract and retain new talent, deliver a superior customer experience, and continue to grow in the highly competitive financial services arena.

To enact a holistic strategy to achieve excellent employee experiences and enable employees to do their best work, our client needed to bring everyone under the same umbrella. Deciding to move its Human Resources (HR) operations to the cloud, the bank knew that all of its 85,000 employees would be affected, and that their expectations, experiences, and satisfaction would ultimately determine the project’s success.