Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Banking on better employee engagement

KPMG designed a mobile-friendly employee portal for a global bank to help it improve internal communications, boost productivity and strengthen customer service.

Client

A global banking organization

Sector

Financial services

Project

Global employee portal

Client challenge

This client needed a better way to engage, inform, and support over 200,000 employees around the world. Communications between the organization and employees were fragmented, confusing, and limited.

Employees were overwhelmed by too many e-mails, internal Web sites, and irrelevant content. Newsletters and press releases were often unread. At the same time, employees had difficulty finding coworkers on company directories and staying up to date on industry news, policies, and regulations.

As a result, many employees used unauthorized apps and workarounds to access information, keep in touch with colleagues, and respond to customer requests.

Because employees have pertinent data and tools at their fingertips, they are better prepared to serve customers with accuracy and speed.

Our Approach

We conducted a global sampling of several hundred employees in Europe, North America, and Asia. Employees were selected across business lines, geographies, and seniority. We conducted interviews and workshops to understand the employee issues and concerns. We watched how they did their jobs and how they used existing tools.

Based on this field research, we identified several key drivers:

1

To increase engagement and enablement, presented in terms of a range of employee personas. 

2

Based on this research and analysis, we then designed an interactive employee portal to increase employee engagement and deliver added business value.

3

In terms of increased productivity, the employee portal provided better internal communications, and improved customer service.

Benefits to client

Relevant, timely, and accessible information benefits the company, employees, and customers. With a newly designed system, the client can tailor external and internal content, news, updates, and push notifications to employees based on their unique needs:

 

1

Employees receive the information though a feature-rich employee portal that also enables conversations with team members and customers in a secure chat-like environment. 

2

Because the employees have pertinent data and tools at their fingertips they are better prepared to serve customers with accuracy and speed.

 

3

KPMG designed this interactive experience to work across desktops, tablets, and mobile phones. Employees are free to take this powerful portal with them whether it’s at their desk or with a customer.

KPMG Insights

  • Without the right tools, millennials will find hacks and workarounds

    Digital natives are going to be digital, so give them tools that are flexible, mobile, feature rich, and easy to use.

  • Fill the digital divide before your business units make it wider

    In some cases, business units will use funding to build their own tools and portals, creating inconsistencies and disconnects across the organization. Portals should be consistent and coordinated across business units.

  • Think globally, design locally

    A consistent, standardized approach to communications is critical but remember to fully address local differences in culture, language, and ways of doing business. A portal that works well in China might not be appropriate for employees in London.

Meet the team

Image of Mark Shank
Mark Shank
Principal, Advisory, Lighthouse, KPMG US

Not finding what you are looking for?

Topics you maybe interested in

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.

Headline