John Berry
Director Advisory, Financial Services Solutions
KPMG in the U.S.
John has more than 25 years of leadership in helping complex organizations achieve customer-led transformations. He specializes in work with global and national banking clients, focusing on Retail, Wealth, and Commercial banks. In working with leaders on customer-led business transformations, he advise them on shifting from legacy to digital banking strategies as well as intelligent automation strategy and implementation.
John's more than 25 years of executive leadership is from both consulting and industry across core business functions such as sales & service, customer experience, operations, and marketing in the Financial Services and High Technology industries. He is an expert in driving strategic change across the enterprise to benefit customers while achieving cost and operational efficiencies for the company. He has published thought leadership articles in American Banker, Financial Times, and Harvard Business Review on topics such as omni-channel banking, customer experience, channel integration, and Six Sigma.