We all know that field services have grown increasingly complex over the years. Disruptions to the supply chain, staffing shortages due to the pandemic, and a new emphasis on ESG are only some of the pressures that make managing field services so demanding. Companies also face technology disruptions, market shifts, new competitors, rising customer expectations, and execution challenges.
The biggest concern is that many traditional field services systems cannot measure and drive real value in their programs. But today’s new field services platforms provide a transformative solution to this challenge. Using digital technology enables companies to achieve connected and autonomous experiences by proactively handling needs in any area. By integrating physical and digital information with the Internet of Things (IoT), these unified, transparent platforms address the totality of your field service’s needs, data and insights, devices and assets, and people and processes.