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Cloud Platform Management

Run, optimize, and evolve your enterprise cloud platforms for continuous value with AI-enabled managed services.

Are your cloud systems stuck in place?

Cloud platforms power the enterprise—from ERP and CRM to IT, HR, and procurement systems. Yet many organizations continue to fall short on tapping the full potential of these key investments. As systems mature, they often fall behind on updates, integrations, and the fast-moving AI capabilities now embedded in leading platforms. Even worse, they can fall out of alignment with the needs of your business.

In one recent KPMG survey, just 2 in 10 organizations are using 75 percent or more of the new SaaS features available in their platforms—a clear sign that opportunity is being left on the table. Without a committed and continuous management approach, today’s cloud investments can quickly become tomorrow’s legacy systems.

KPMG Powered Evolution helps organizations stay current, connected, and competitive. Our teams combine deep platform experience with automation and analytics to sustain performance, accelerate adoption, and turn cloud operations into a driver of ongoing improvement.

Elevating cloud performance with managed services

KPMG delivers leading-edge support and ongoing innovation for your enterprise applications. We bring experienced professionals, proven methodologies, and AI-enabled tools together to keep your cloud ecosystem running efficiently and continuously improving over time.

Benefits include:

  • Skilled platform specialists across Oracle, Workday, ServiceNow, SAP, Coupa, and more  
  • Proactive monitoring, change management, and performance optimization
  • Automation and analytics that improve quality, speed, and user experience
  • Service management aligned to leading practices, with dashboards that highlight business impact

It’s an approach that has driven significant outcomes. Across more than 100 managed clients, and multiple platforms, our AI-integrated solutions have reduced average incident resolution time by more than 50 percent and improved operational efficiency by about 15 percent.

What we deliver

Across each platform, our KPMG teams focus on three core areas:

01
Run and support

Continuous platform operations backed by 24/7 monitoring and incident management. We maintain system health, manage environments, and resolve issues quickly using predictive analytics and automated triage.

02
Release and enhance

AI-enabled release analysis and recommendations, coupled with structured release management, bring purpose and value to these updates. Our teams handle testing, configuration, and rollout, while supporting user enablement so new features like AI tools can be put to work quickly and responsibly.

03
Integrate and automate

We connect data and workflows across systems to improve efficiency and insight. AI-assisted automation streamlines routine tasks and builds continuous innovation into everyday operations.

We support Oracle, Workday, ServiceNow, SAP, Coupa, and other leading cloud platforms. Each engagement draws on KPMG alliance relationships and experience to provide scalable management, continuous improvement, and cost-predictable delivery.

Outcomes that make an impact

KPMG Managed Services has helped clients achieve measurable, sustainable improvements:

1

15 percent improvement in operating efficiency

2

50 percent-plus reduction in incident duration

3

Greater feature adoption as clients activate more of the functionality they already license

4

Lower run costs and predictable spend via shared delivery and automation that reduce overhead

5

Better user experience—reliable, intuitive platforms that scale with business demand

Explore our Insights

Client Story

A leading energy company taps the full power of a digital enterprise

Enabling digital transformation through flexible managed services
complex piping

To me, relationships are extremely important, and that’s a strength of KPMG. It goes beyond ink on paper. They’re committed to our success. And they show it every day in how flexible and agile they are in meeting our needs.

Global IT Manager, Electric & Gas Utility Company

Learn more

Extend the value of your SaaS platforms

Find out how KPMG Powered Evolution helps organizations improve performance across their cloud ecosystems.

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