The roadmap to maximize enterprise performance
Innovations like generative AI require core capabilities and an agile approach.
Estimated read time: 3-4 minutes
Companies today have powerful technology tools with unprecedented potential to transform their organizations: artificial intelligence (AI) and generative AI, advanced data and analytics, predictive algorithms, process automations, and agile cloud-based applications to make them all run.
But pursued on their own, these dynamic new tech-driven opportunities rarely progress beyond “potential,” lost instead to one-off initiatives that never make it out of the sandbox.
To set up for success from the start, leading companies are incorporating these technologies into a holistic, enterprise-wide performance management vision, as we outline in a new report. It’s an approach that KPMG calls Intelligent Performance—enabled by AI, data, and digital-first capabilities—that empowers the entire organization to move more quickly, improve business outcomes, and accelerate bottom-line value creation.
Here’s how Intelligent Performance is helping companies turn potential into dynamic new products, services, and enterprise capabilities.
Connecting the enterprise
Intelligent Performance is the next-generation evolution of enterprise planning and execution—from high-level forecasting all the way through to day-to-day key performance indicators (KPIs) and actual results. It’s powered by optimized service delivery models and technology-enabled operations that allow every part of the organization to move with the data-driven speed and agility that business today demands.
We’ve identified five common drivers for organizations that personify Intelligent Performance:
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Operating with full-on Intelligent Performance is not as simple as flipping a switch. For most companies, it’s a commitment—an ongoing journey of continuous business improvements that move the organization forward.
And making that commitment can deliver significant returns, as we’ve found in our research and project experience with leading companies. Tangible results that we have seen from Intelligent Performance companies have included:
70%
plus automation of business reporting processes
60%
At least a 60 percent improvement in forecast accuracy
3X
more staff time spent on analytics and decision-support versus manual processes
10%
revenue growth from performance improvements alone.
A foundation for transformation
As the numbers above demonstrate, operating from a foundation of Intelligent Performance enables companies to maximize results from transformational opportunities.
Take generative AI, for example. There’s little doubt this leading-edge technology can deliver impactful changes for many organizations. But generative AI applications still rely on other essential enterprise dependencies—for example, high-quality data to train the models, real-time access to tightly connected systems, and cross-functional teams that can turn generative AI insights into operational tactics and execution.
Lacking that foundation, initiatives to tap generative AI’s vast potential are just the latest example of that long-standing technology truism: “garbage in, garbage out.”
Enter Intelligent Performance. By identifying the essential enterprise performance building blocks, closing gaps in capabilities, and tightly connecting the whole organization, Intelligent Performance gives companies the enhanced infrastructure they need to generate sustainable results.
We’ve found that companies operating with Intelligent Performance work from a foundation that includes four interconnected building blocks:
Optimized enterprise data and systems, including standardized data models and tightly integrated enterprise technologies (ERPs, EPMs, et al.).
Driver-based planning and decision-making, streamlined supply chain operations, collaborative teams, increased automations.
Fully integrated business planning, AI-enabled intelligent forecasting, real-time analytics and dashboards, and more.
Expanded AI and generative AI capabilities, enhanced service delivery models, and first-mover opportunities on new products and services—all turbocharged by the robust, tightly connected enterprise foundation
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Making innovation stick
Intelligent Performance is the ultimate business enabler—for your people, processes, and technologies. We’ve seen the results first-hand in our work with clients, where leading companies are using this approach to continuously increase the value of products and services delivered across the organization.
Intelligent Performance is particularly effective at increasing digital capabilities and empowering talent. It allows companies to rapidly redeploy resources to higher-value areas; liberates teams to spend more time on identifying opportunities; and enables faster, more informed, and more value-generating decisions across the organization for the long term.
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