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From tired to inspired: Easing transformation fatigue

Employees are exhausted. They’re facing one modernizing initiative after another—or multiple initiatives simultaneously

Going beyond: Managed Services

From tired to inspired: Easing transformation fatigue

Employees are exhausted. They’re facing one modernizing initiative after another—or multiple initiatives simultaneously—often with competing timelines and priorities.

This is known as digital transformation fatigue, and it’s a growing trend as companies grapple to keep pace with constant change.

After all, transformation isn’t a one-time event. It’s an ongoing journey, and employees are travel weary. Some leave for better environments. Others feel burnout that can become contagious—spreading discontent, apathy, errors, or inaction.

Sustained transformation as a service

But the rate of disruption is not likely to slow, so companies must find a way to ease transformation fatigue and retain key talent—while building agile operating models that evolve at the speed of business.

Many are using managed services to do it. They’re working with leading providers who combine advanced technology, scale, and human expertise to deliver key processes, continually evolve them, and flex up or down to meet fast-changing needs.

New operating models

For example, most cybersecurity teams are dealing with alert fatigue, sometimes processing a million-plus threat notifications each day—which can desensitize staff and slow their response. As a result, some companies are transferring day-to-day security operations to an expert managed services provider.

These services—including 24/7 monitoring, proactive threat hunting, and fast remediation—enable companies to reduce costs, contain threats, and create sustained resilience while redeploying overstretched staff to other security needs.

Another source of fatigue is software-as-a-service (SaaS) platforms, as end users may become frustrated with the new functionality—or their unanswered requests to enhance it. That’s because getting long-term value from cloud investments requires ongoing evolution far beyond implementation.

Forward-thinking companies develop a process for this evolution at the outset of a SaaS transformation—often by engaging a managed services provider. To keep up with the rapid innovation of SaaS, the best providers know how to take advantage of new features in software updates, assess and manage the cross-functional impacts, and turn SaaS into a strategic enabler of the business.

Ongoing optimization

Sustained transformation requires deep expertise across business functions, industries, and technical domains—plus strong capabilities in change management. That’s because as-a-service evolution isn’t just about nimble new operating models; it’s about preparing the organization to embrace them.

Managed services are a way for companies to maintain momentum amid constant change. And stay inspired—not tired—in digital transformation.

Learn more about KPMG Managed Services.

Meet our team

Image of David Brown
David Brown
Global Head, KPMG Managed Services Principal, Advisory, KPMG US

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