P-KYC can present itself as a spectrum of solutions to provide both short-term and long-term positive outcomes, as shown in Figure 2. A tactical initial step for a firm to undertake is a holistic program review and current state assessment to identify redundancies and consider solutions which could streamline processes, utilize available data and systems more efficiently, and provide a better experience for customers. This allows firms to begin p-KYC integration, while not necessarily requiring the implementation of complex technical solutions and a big financial investment on day one.
After opportunities for improvement are identified and processes enhanced, technology solutions can be contemplated to support operations more effectively. Technologies can provide the ability to automatically verify documents upon customer onboarding, perform negative news related searches and sanctions screening, automatically update global watchlists, or even perform aspects of trigger-based KYC. These solutions can allow firms to integrate automated processes yet minimize the costly upfront investment. Once a firm has optimized processes and adopted relevant technology solutions, a workflow solution can enhance the connectivity between various elements of a KYC program. In practice, this can look like automated customer verification upon onboarding, a customer due diligence program leveraging artificial intelligence to make decisions, an automated risk scoring mechanism, and periodic reviews completed based on risk scores, all with minimal human touch points.