Making sense of digital trust

In today’s technology-driven business world, digital trust—the level of confidence about an organization’s digital products, services, and presence—has huge implications on future business performance. Enterprises that fail to deliver digital trust aren’t likely to last long, while those that achieve new levels of digital trust are on a strong path toward growth.

If digital trust is fundamental, why are so few enterprises set to deliver it?

Several issues are making it increasingly challenging for enterprises to consistently establish and maintain confidence in their digital experiences.

For one, as more products and services are enabled by modern technologies, the scope of digital trust is expanding, with impacts on all facets of an organization’s activities.

In addition, customer expectations about online security and privacy are increasing, raising the stakes on transparency, risk management, and governance.

Further, regulators are taking a more active role in overseeing the use of digital technology by organizations both large and small.

Our new KPMG thought leadership report takes a close look at the concept of digital trust and explains why mastering it will matter more than ever in the future. To help business and IT leaders realize value from digital trust, the report shares leading practices for developing a digital trust framework that helps drive sustainable growth and profitability.

You’ll learn more when you read Tech drives the business. Does your tech also drive trust? You can also talk with your KPMG representative about digital trust and its proven benefits to organizations like yours.