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Constant vigilance

Sustaining stakeholder trust in a world of constant change

Constant vigilance: Sustaining stakeholder trust in a world of constant change

Earning the trust of customers, regulators, employees and other stakeholders has become a key imperative. And it’s not just about reputation, but also the bottom line.

The survey also showed that one of the biggest drivers of stakeholder trust is cyber security, so it’s no wonder many organizations are revamping their cyber operations.

But like other parts of digital transformation, cyber security is not a one-and-done project. It’s an ongoing journey that requires ongoing vigilance. Because in a world of constant change, it’s one thing to create stakeholder trust and quite another to sustain it.  

Security as a service

As a result, many organizations are using managed services for advanced security that never sleeps — in areas like threat detection, identity and access management, and application security.

After all, trust is earned based on consistent, predictable action in the moments that matter — like keeping data safe, complying with regulations, creating a secure customer experience, and immediately detecting and responding to threats. And even if a company has already earned the market’s trust, a failure on a critical moment can put that trust at risk.

Leading managed services providers know how to embed security, compliance and trust into systems and business models. Combining smart technology with deep technical and industry expertise, they deliver security and privacy across users, devices and applications — in cloud, on-premises and hybrid environments.

Managed services are typically offered remotely on a subscription basis, and they continually evolve to keep pace with changing technology, emerging risks and new business priorities.

Beyond compliance

Trust is becoming so important that cyber security is also factoring prominently into business planning. In fact, 65 percent of respondents in the survey said their information security departments are now shaped not by compliance but by long-term growth objectives.

Accordingly, the most capable managed services providers approach cyber security as an integral part of the business strategy, not as a collection of tactical, single-purpose solutions.

Security is a thread that connects multiple business functions. The right provider can weave it into an effective operational model for trust, growth and advantage.  


Meet our team

Image of David Brown
David Brown
Global Head, KPMG Managed Services Principal, Advisory, KPMG US

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