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Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

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KPMG Target Operating Model

Looking for a better way of working in the cloud? Fuel your business functions with the KPMG Target Operating Model.

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Functional transformation can be difficult. Trying to standardize and move to the cloud is challenging. If you don’t want to miss out on the best possibilities, start with the model answer.

Working with the KPMG Target Operating Model, you can overcome the traditional shortcomings of a complex cloud transformation project and elevate business functions from where they are now to where they need to be. KPMG clients using the target model in their KPMG Powered Enterprise transformations have been able to maintain growth with a clear understanding of the consequences to the business, based on better decision making and deeper customer insights. Organization-wide standardization has led to efficiencies, reduced cost and risks through the exploitation of technology. Results can be achieved quickly without compromise in the quality of the business transformation.

Within the KPMG Target Operating Model, we include these six "layers"

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Process

Process

This frames your world. Everything that happens is part of a process.
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People

People

Who does what, the reporting lines, required skill sets, roles and responsibilities.
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Service delivery model

Service delivery model

What will get done and where. Identification of what capabilities are delivered and how.
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Technology

Technology

The environments, applications and integrations that enable and automate process.
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Performance insights and data

Performance insights and data

What will be reported and how. Defines the information requirements, KPI framework, structure and master data governance to drive business insights and optimized decision making.
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Governance

Governance

How it will be overseen. Defines segregation of duties, internal controls and policies that should exist.

Related client stories

Read case studies on how we work on compliance risk management with clients across industries.

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Streamlining an insurance holding company's back-office processes

KPMG helped the company improve finance and HR processes and then implement Workday technology to enable broad transformation.

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Panda Restaurant Group

Hear from our client, Panda Restaurant Group, about how KPMG helped them achieve digital transformation in one year.

Discover more case studies

Looking for a better way of working in the cloud?

Start with the model answer and deliver your transformation vision in the cloud.

Read our document to understand how all six components of the Target Operating Model relate to each other and are important for creating an integrated and highly functional solution.

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Meet our team

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Rob Barrett
KPMG Powered Leader, Principal, Advisory, KPMG US

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