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What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

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Value of connection

Transform customer experience, build trust, and accelerate value creation.

The objectives of finance and operations teams at many businesses are insufficiently aligned, resulting in poor decision-making and inefficient resource allocation. In parallel, the two teams rarely collaborate, leading to disjointed internal processes and missed potential opportunities to manage risk and boost growth.

These are some of the stark findings that emerge from KPMG's new survey of 1,300 finance and operations leaders worldwide. However, it is not all bad news: some leading businesses recognize the yawning divide and are actively addressing it. The experiences of these businesses offer a way forward for those that currently struggle. The survey exposes that finance and operations teams are disjointed in multiple areas. But it also shows that there are significant benefits of closer connection.

Key findings from finance and operations leaders


want to play a greater role in driving enterprise-wide transformation in the next 3 years.


Just 42% are 'very satisfied' with their ability to make informed decisions based on data.


Only 38% of senior executives within the two functions are 'very satisfied' with the alignment of objectives and KPIs across the two teams.


do not coordinate with other business functions when acquiring and implementing new technology.


are seeking to obtain new skillsets for their function, including data science, predictive analytics and forecasting.


say their focus on ESG will likely increase significantly in the next 2 years, but 62% are still unclear of their role.

KPMG Value of connection global survey

The KPMG survey of 1,300 finance and operations leaders worldwide shows the value of connection in transforming customer experiences, building trust and accelerating value creation.

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Value of connection

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Meet our team

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Mary J. Rollman
Principal, Supply Chain Leader, KPMG US
Image of Chris McCarney
Chris McCarney
Principal, Procurement & Outsourcing Advisory Leader, KPMG LLP (U.S.)

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