To determine whether to refer the matter for criminal prosecution, the Bureau must satisfy the following criteria:
- There must be clear and compelling evidence suggesting that the accused knowingly or recklessly made a false or misleading representation to the public. An example of such evidence is the continuation of a practice by the accused after complaints have been made by consumers directly to the accused.
- If there is clear and compelling evidence that the accused knowingly or recklessly made a false or misleading representation to the public, and this evidence is available, the Bureau must also be satisfied that criminal prosecution would be in the public interest.
The factors to be taken into account in making this public interest determination will vary from case to case and may include the seriousness of the alleged offence and mitigating factors.
The seriousness of the alleged offence will include a consideration of:
- Whether there was substantial harm to consumers or competitors that could not be adequately dealt with by available civil remedies.
- Whether the deceptive practices targeted or took unfair advantage of vulnerable groups (e.g., children and seniors).
- Whether the persons involved failed to make timely and effective attempts to remedy the adverse effects of the conduct, or whether the conduct continued after corporate officials became aware of it.
- Whether the conduct involved a failure to comply with a previous undertaking, a promised voluntary corrective action or a prohibition order.
- Whether the persons had engaged in similar conduct in the past.
Mitigating factors will include a consideration of:
- Whether the consequences of a prosecution or conviction would be disproportionately harsh or oppressive.
- Whether the company or entity has an effective compliance program in place.
If, on balance, the Bureau is satisfied that the circumstances of the case warrant criminal prosecution, a recommendation may be made to the PPSC, which will make the ultimate determination of whether to proceed.