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    HR Strategy & Transformation

    Supporting HR to deliver business value and exceptional employee experiences 

    Connect with our HR experts

    We support HR leaders to evolve their functions and meet the ever-changing demands of the new world of work. How to attract and retain talent in an organization is a priority, and our transformative approach links HR strategy with business strategy. Using a structured methodology, we collaborate with organizations to design a service-oriented target operating model and position HR as a value-adding partner to the business.

    Through in-depth assessments and design work, we guide our clients in improving the efficiency and quality of shared service centers, the strategic partnership of the HR Business Partners and the innovation within the Centers of Expertise.  Alongside the effective use of technology, we support the delivery of an exceptional digital employee experience.  

    Our HR experts guide our clients from strategic research to the design and implementation of optimization measures and technologies in their HR transformation process.

    Thomas Oschlisniok
    Thomas Oschlisniok

    Partner, Head of Business Services Transformation

    KPMG Switzerland

    Portrait of Marcin Jakubowski
    Marcin Jakubowski

    Partner, Business Services Transformation

    KPMG Switzerland

    Why KPMG services?

    1. HR Operating Model transformation

      To meet the evolving needs of the business, we help define the HR strategy, detail the design and implement holistic HR Target Operating Models to stay up to date.

    1. HR services centralization

      We provide end-to-end support in evaluating and establishing centralized HR shared services or outsourcing models to achieve high-quality, cost-effective services. 

    1. HR digital transformation

      We analyze HR technology landscapes to help define digital transformation strategies and roadmaps and ensure successful implementation of best-in-class HR solutions.

    1. Business process optimization

      We optimize processes and KPIs across the HR value chain (e.g hire to retire), including meaningful documentation and training to support HR in efficient execution.

    Understanding client struggles & addressing key pain points

    Attracting and retaining talented employees

    The evolving landscape of work and the competition for talent require HR to re-evaluate their holistic organization, employee value proposition and service offering. They need to ensure that they have the skills, processes and technology in place to attract and retain the best talent for their business.

    Maximize the use of HR technology

    Employees expect the same level of digitalization at work as they do in all other aspects of their lives. Organizations need to ensure HR information and services are accessible 24/7. To do so, they need user-friendly, fully integrated solutions that deliver a seamless digital experience for all levels of the organization. 

    Deliver cost-effective people services 

    Most organizations face budget constraints and require cost-effective solutions to realize bottom line savings. Our commitment is to help you optimize processes, design cost efficient structures, and identify opportunity to further leverage technology to reduce HR costs without compromising on quality service delivery.   

    Navigating success: our proven approach

    With KPMG Powered Enterprise, we navigate complex HR transformations across six target operating model dimensions, supported by effective project and change management. 

    1. Strategy
      • Assess current situation through external benchmarking
      • Develop HR strategy and transformation roadmap
      • Business case analysis and calculation
    2. Processes
      • Design and implement end-to-end processes (e.g. hire-to-retire)
      • Standardize and optimize existing HR processes 
      • Create process documentation
    3. Technology
      • Identify digitalization and automation opportunities within the HCM landscape
      • Automate processes using Robotic Process Automation (RPA) and Artificial Intelligence (AI) tools
      • Selection and implementation of HR technologies
    4. Talent
      • Define knowledge, skills and abilities for the future HR organization
      • Create role catalog and HR role profiles  
      • Assess existing competencies and compile development plans to address gaps
    5. Service Delivery Model
      • Define HR organization models including SSC, HR BPs and CoEs
      • Centralize structures and processes (SSC, BPO)
      • Create organizational structures 
    6. Governance
      • Define objectives and activities to be monitored 
      • Define KPIs and their tracking mechanisms
      • Establish Service Level Agreements

    Partnering for success: submit your interests & open questions

    Our HR Transformation experts are ready to support you on your journey to a value-adding HR organization.  Contact us to learn more about how we can work together to ensure HR delivers business value and an exceptional employee experience

    Meet our experts

    Thomas Oschlisniok
    Thomas Oschlisniok

    Partner, Head of Business Services Transformation

    KPMG Switzerland

    Portrait of Marcin Jakubowski
    Marcin Jakubowski

    Partner, Business Services Transformation

    KPMG Switzerland