People & Change Consulting

KPMG helps leaders re‑shape how work gets done by aligning operating model transformation, decision pathways, and roles to where value is created. We surface and remove friction, simplify governance, and embedded accountability—so your business moves with clarity, speed, and confidence. Our service includes:

• Organizational Health check: Rapid diagnostic of your operating model, leadership capability, and governance to size for future growth.
• Job Architecture: Define role families, levels, competencies, and career paths, benchmarked to market‑aligned insights.
• Organization Design: Organization restructuring, decision rights, and end‑to‑end processes to optimize work and increase accountability.
• TOM Design: Evaluate and refine your existing operating model to increase agility and responsiveness to market demands.
• Functional TOM: Ensure decision rights and governance structures support your strategic goals for a more optimized functional organization design, enabling swift and effective decision-making.
• Shared Services Implementation: Discover cost-saving measures through automation and outsourcing, streamlining operations for better performance transformation.

The way your organization attracts, develops and empowers talent is now a strategic advantage to achieve organizational effectiveness. At KPMG, we help you transform HR from process‑heavy to insight‑led, which is simpler to run, faster to adapt, and designed around what people and leaders need. Our service will allow you to:

• HR Operating Model: Build a dynamic, data‑driven, experience‑led HR, integrating digital platforms, elevating HRBPs as true advisor to strengthen shared services, and using workforce insights to shape talent decisions.
• CEX – EE – EVP: Develop an authentic, differentiated employee engagement strategy and EVP aligned with business strategy, strengthen employer branding, and activate it across the moments that matter throughout the employee lifecycle.
• HR Due Diligence: Apply a sharp HR lens to deals advisory —assessing risks, value levers, and integration readiness to optimize outcomes.
• Performance Improvement/Cost Optimization: Shift to skills‑based workforce models, rethink spans & layers, and redesign how work gets done.

Future-proof businesses don’t just need more people—they need the right capabilities, in the right places, at the right moments. At KPMG, we enable organizations to shift to skills-led, data-driven workforce ecosystems that are agile, efficient, and human-centered. Our service helps you:

• Design a skills‑first talent strategy: Reframe work around capabilities to unlock mobility, attraction & retention, and connect skills to business outcomes.
• Workforce planning & optimization: Forecast demand and supply, make confident buy–build–borrow–bot decisions, and align headcount, cost, and skills with growth priorities.
• Build Performance‑Ready Competencies: Define what “great” looks like, measure capability gaps, and target upskilling to accelerate performance transformation.
• Learning strategy: Translate capability gaps into targeted learning journeys to accelerate business transformation.

Organizational change often fail—not because of technology, but because people aren’t ready. Without a structured approach, adoption stalls, productivity drops, and ROI suffers. KPMG’s Change Management service help you:

• Drive adoption with proven frameworks and change readiness assessments.
• Reduce resistance through targeted change communication strategy and stakeholder engagement.
• Enable resilience and alignment by focusing on leadership development, organizational cultural transformation, and transformation governance—ensuring your organization thrives through change.

AI isn’t just another step in digital HR transformation—it fundamentally changes how work happens. To capture real value, organizations must rethink roles, identify tasks ready for automation, and prioritize upskilling. Without a clear strategy, AI adoption stalls, investments underdeliver, and employees feel uncertain about their future. KPMG helps you with:

• Identify and prioritize augmentation opportunities across roles and functions.
• Analyze job profiles, deconstruct tasks, and quantify GenAI/Copilot impact.
• Design a role-based AI implementation plan to unlock productivity and sustainable value.