Regardless of industry or business type, a strong customer and strategic operations focus is critical to an organization’s continued growth and success. Done well, it should enhance stakeholder and community confidence, align operational processes and practices with core objectives, and open the door to long-term, sustainable performance improvement.
Balancing strategic growth with performance enhancements is a core challenge for Vietnam’s boards and leaders.
Our Customer & Operations capability helps clients to make better strategic choices based on a more complete understanding of their opportunities and risks. This includes tailored operations improvement solutions covering effective planning, design, and sustainable execution.
We provide deep expertise across numerous service networks, drawing on KPMG’s global network of firms to maximize use of relevant experience, leading practices, changing market dynamics and digital operating models.
Core areas are:
- Strategic Sourcing & Procurement
- Supply Chain & Operations
- Strategic Objectives Setting
- Customer Advisory services
- Sales & Distribution Effectiveness
- Customer Strategy
Nguyen Tuan Hong Phuc
Partner, Head of Customer & Operations Consulting, Head of Telecom, Media & Technology (TMT)
KPMG in Vietnam
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How to provide value to customers. This has always been the challenge at the heart of every business.
But today many organizations find that they no longer understand the needs of their customers. Demographics have shifted and the mass adoption of new digital technologies mean that customers’ expectations have changed and brand loyalty has declined. Old approaches no longer work. To succeed in today’s markets, businesses must reimagine the products, services and experiences they provide to consumers and migrate to truly customer centric businesses enabled by digital transformation.
Our team of Customer Advisory specialists can help you to understand what your customers need – and transform the way your organization delivers value, including:
- Customer Strategy
- Customer Experience Transformation
Operational transformation teams bring deep expertise in all aspects of business operations – from procurement, manufacturing, logistics to sales and marketing – so that organizations can develop efficient and effective operations to support strategic business objectives and financial goals.
These capabilities allow clients to use KPMG to support their broad enterprise transformation and operational effectiveness strategies. Our operational strategy capability helps clients rapidly analyze opportunities to enhance profitability and cost savings. We challenge the status quo by providing clients with an external perspective on ways to reshape their organization, take out significant costs and improve the quality of their revenues.
Additionally, our teams offer expertise in the following functional areas: supply chain and business operations, strategic sourcing and procurement and post-merger integration.
Shared Services and Outsourcing Advisory teams provide clients with the knowledge, data, technology and experience to define strategies for their global business support functions. We provide insights into how to integrate shared services, outsourcing and internal improvement into clients' broader transformation strategy. We offer deep functional knowledge in shared services and outsourcing for finance and accounting, human resources, IT, procurement and other critical business processes. Taking an objective approach, we help organizations transform service delivery models and address change management issues, centralize and optimize capabilities, outsource functions, and create sustainable governance and performance management models.
Finally, our team can equip you with the skills for you to make continuous improvements to your business operations for enhancing your performance and productivity.
How we can help
