CARM is here

Currently, the portal is designed as a one-to-one relationship. For the time being, a BAM can only register one business account.

Due to the importance of the BAM role, it is highly recommended that the role of BAM be assigned to more than one user. There are no limits to the number of BAMs identified per BN and employees can be assigned the BAM role at any time.

In CARM Release 2, clients will be able to submit a request for drawback using a Drawback Claim web-form via the CARM Client Portal. On the Drawback Claim web-form, the client must reference the original Commercial Accounting Declaration (CAD) and lines (i.e. transaction numbers) for which the request for a drawback is being submitted. CARM validates the information on the Drawback Claim and if approved, posts the refund to the account. The client then receives a Notice of Decision (decision letter) via the CARM Client Portal. Transaction history is a feature that will made available on the CARM portal in release 2. The Statement of Account will be summarized by transactions type and revenue types.

There are no geographical restrictions to gaining access to CARM Client Portal. As an importer, customs broker or trade consultant, you will be able to delegate authority for various roles in the portal to all employees.

Bonds must be obtained from an approved bonding company as approved by the Treasury Board Secretariat.

Information on the portal at Release 1 is related to transactions from May 25, 2021 onwards. There is no historical information available in the portal until Release 2. If you require your SOA prior to this you can check with your broker if they receive it on your behalf or reach out to the CARM Client Support Helpdesk.

Yes, it is strongly recommended to take advantage of the onboarding period and establish any required business to business relationships to ensure there are no issues with your importations come CARM Release 2.

Yes, as long as the key is unique to you as a person and not at a company level.

No, the CARM Client Portal and the CRA portals are not linked.

The portal will provide the transaction number, verify your daily notice and/or statement of account to view the most recently posted transactions.