Customer consulting

We helped a national supermarket chain transform their end-to-end buying process through the implementation of a cloud-based S2P solution, resulting in cost savings across the supply chain, increased productively and improved supply chain management.

We have worked with around 13 different NHS trusts to embed the principles of continuous improvement. Results have included training 3000+ staff, improving their financial position from £7 million to £25 million, and 20-40% improvement in staff ability to improve scores.

We helped a global insurance provider transform the buying and expenses experience for their users, using a single, enhanced, technology solution which delivered a fully digital, seamless and standardised process across all of the firm’s global business units.

We enabled a large UK Grocer to transform their end to end food and clothing operations unlocking significant cost savings and driving sustainable, profitable growth. By balancing this with customer needs, we took out cost without jeopardising customer success.

We helped one of the UK’s largest councils to put citizens at the heart of its service redesign. By re-engineering everything around the people it served, we helped to create a more digital and effective organisation.

We have used our connected enterprise tools to help our client, one of the largest UK building societies, to assess their existing operations and define a digitised future state operating model enabling them to deliver more effective and efficient services to their customers.

We worked with a global coffee chain to understand the commercial implications of introducing a new sales channel by analysing the client’s store/POS data. We helped the client prioritise where to launch its new sales channel in order to maximise growth.

We are delivering the Bus Open Data service since its inception in 2018. The innovative digital service collects, standardises and publishes Bus data to deliver real time bus location, timetables and fares info to all passengers in England from a single service. Since, service usage has grown by > 2,000%.

We worked with a major bank to automate its customer service operations by leveraging ML models that analysed customer emails to understand customers’ intent, and trigger preferred responses in a timely manner resulting in increased operational efficiencies.