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Powered Enterprise Marketing, Sales and Service

Work smarter, using automation and insight, to improve client service and keep customers loyal.

Today, consumers have numerous product and service choices and increasing digital avenues to voice their opinion. Shifting preferences and value propositions have only made it more difficult to understand what they truly want. Given the pace of change, businesses cannot afford to lag in understanding evolving customer behaviour and expectations, and that’s been loud and clear in the transition to our new reality. Organisations need to stay on top of key trends to truly thrive.

Powered Marketing, Sales and Service is our solution to help you do just that. We believe in putting customers at the heart of your decision making. The offering looks at available metrics to deliver insights for increasing sales and doing more of the right thing at the right time. The pre-configured cloud technology also lets you reduce the burden on your relationship managers and decrease customer attrition. 

Duncan Knight

Partner, Digital and Customer Consulting

KPMG in the UK


A sharp focus on improving experience
 

With our truly integrated Powered Marketing, Sales and Service solution, you can improve your end-user experience. We help you:

  1. Transform your front office with digital capabilities
  2. Get access to leading sales and service practices and processes
  3. Find validated customer experience solutions with proven real-world usability
  4. Reduce implementation risks and enhance returns
  5. Deliver high-touch change management and employee experience
  6. Have a solid platform for continuing evolution and progress

Towards the contact centre of the future
 

How to turn contact centres into profit centres

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What the future of marketing could look like?


Consumer, influencer and prediction-led

A focus on experiences and services solutions through storytelling and social selling

Experience shaped by cross-functional, collaborative (alliance) teams

Powered by machine learning and AI



Functional transformation across the enterprise

Powered Enterprise Finance

Get your finance, future-ready.

Powered Enterprise HR

Future-ready HR that delivers a new way of working.

Powered Enterprise Procurement

Unlock potential with Powered Procurement.

Powered Enterprise Supply Chain

Get more from your suppliers and supply chain.

Pre-configured for:

Pre-configured for:

Pre-configured for:

Pre-configured for:

Powered Enterprise Cyber

Protect and transform for the digital future.

Powered Enterprise Risk

Build trust by harnessing risk.

Pre-configured for:

Pre-configured for:

Pre-configured for:

Pre-configured for:

Powered Enterprise Sustainability

Transforming sustainability reporting.

Powered Enterprise IT

Get more from your technology.

Powered Enterprise Tax

Building a tax function fit for the future.

Powered Enterprise Resilience

Achieving stability amid disruption.

Pre-configured for:

Pre-configured for:

Pre-configured for:

Pre-configured for:


Our consulting insights

Ready for a new angle on customer experience?

As the convergence of the front office accelerates, organisations should evaluate how they orchestrate the experience, develop better governance and implement the right technology and data solutions.

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The Powered toolkit

Our toolkit has three key elements for transformational success — a tried and tested operating model, an implementation suite and ongoing evolution services. Using them, you can turn your desired functional outcomes into reality.


Target operating model

KPMG Target Operating Model

Design transformation for every level of your organisation.

You can simplify organisational goals and achieve them using KPMG leading practice, pre-configured on the platform of your choice.


Why choose Powered?

Transform the way you run your business

  

Drive success with the latest leading practices

  

Build agile functions that evolve as you grow

  

Help your people adopt and embrace change

  

Exploit the best technologies for value and performance

  

Optimise service delivery and use of data for competitive advantage

  


Get in touch

Read enough? Get in touch with our team and find out why organisations across the UK trust us to make the difference.

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