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Business services organisations exist to serve the needs of their organisation and are increasingly layering more diverse, value-adding services to their portfolio. Many of these organisations are characterized by complex organizational and system landscapes that users struggle to navigate, and agents struggle to operate within. The result is to degrade user experiences, tarnish the brand of the business services organisation, and create inefficiencies, which can lead to operating complexity and challenges driving out costs. Within this environment, business services leaders are being challenged to further drive out costs and deliver meaningful business outcomes — all while improving the experience for users.
Transform your business services user experience
The Powered Global Business Services (GBS) proposition focuses on organisations grappling with these challenges and puts ServiceNow enablement at the heart of the solution. Building upon a strong and well-established track record in IT service management, the capabilities of ServiceNow extend beyond ticketing and case management and can, when harnessed correctly, help make a step change to the way individuals engage and act within a business services organisation to deliver significant value.
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How to deliver next-gen Global Business Services in 2024
A six-step practical guide for the C-Suite
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Imagine your business services organisation with:
- A single unified portal for employees and customers engaging with GBS, with data-driven personalisation functionality.
- A single system of action (ServiceNow), which helps drive engagement by elevating users out of the myriad of complex systems of record.
- Mobile and self-service enablement to help deflect cases and free up agents’ time.
- ServiceNow utilized reporting capabilities to automate operational performance measurement and reporting to help drive the customer service culture.
- Complex cross-functional enabled workflows on ServiceNow, automating step, integrating with systems of record and providing end-to-end visibility.
Why Powered?
Build agile functions based on leading practices that evolve as you grow.
Help your people adopt and embrace change.
Exploit the best technologies for value and performance to transform the way you run your business.
Optimise service delivery and use of data for competitive advantage.
Functional transformation across the enterprise
Powered Enterprise Marketing, Sales and Service
Sell more and keep customers loyal.
Pre-configured for:
Tailored for industry specific requirements
Built to work with leading SaaS companies
Augmented with digital solutions
Accelerated through technology services
The Powered Toolkit
Powered Enterprise provides you with three integrated elements for transformational success. Using our tried and tested operating model, implementation suite of tools and ongoing evolution services you can choose your desired functional outcomes then make them a reality.
1KPMG Target Operating Model
Shape how transformation plays through every layer of your organization.
Ensure you gain maximum benefit from your technology platform, simplify organisational challenges and choose the most efficient path to achieve your functional goals by using KPMG leading practice pre-configured on the platform of your choice.
2KPMG Powered Execution Suite
Achieve transformation value faster with reduced program risk
Access an integrated platform of next-generation tools and methods to help deliver functional transformation. Take the complexity out of implementation and unlock value faster with reduced risk.
3KPMG Powered Evolution
Adopt a platform and approach that drives continuing evolution and innovation
Use specialized on-demand services to drive continuing evolution and innovation. Keeping pace with the latest developments in technology and leading practice allows you to make transformation a way of business.
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