KPMG x Salesforce

Kick start your transformation to becoming a truly a customer-centric business

In a technology-driven world, customers expect more. They demand frictionless, intuitive, personalised experiences, with responsive and efficient processes.

Front-office digital solutions are essential - but they’re not enough if your back office is disconnected and inflexible to change. Aligning front and back offices is critical for information to flow between the two: turning digital technology into digital capability.

Working closely with Salesforce, our solutions help you unlock this. Harnessing technology, we work with you to transform your business and drive sustainable customer-centric growth.

Salesforce Solutions

Achieve sales excellence

Create an effective sales workflow process with Sales Cloud, empowering your sales team to work smarter and build better customer relationships

Elevate end-to-end customer service

Form a 360° view of the customer by connecting systems and databases, bringing data together to pinpoint what matters and quickly resolve customer queries

Connect CX and Marketing

Leverage Marketing Cloud to build an omni-channel and personalised customer experience, generating insights you can act on for stronger customer relationships

Integrate platforms

Create powerful customisation with more than 3,000 integrated apps available on the Salesforce platform, connecting your data, your customers, your business

Bridge the online, instore gap

Make your ecommerce journey seamless with Commerce Cloud - joining up the world of online and instore

Our Solutions

Connect front, middle, back office

We help you design and implement connected solutions across Salesforce platforms, driving better customer experience and harnessing meaningful insights, powered by our Connected Enterprise approach

Accelerate performance & growth

By combining our deep functional knowledge and proven delivery capability with cloud technology, our Powered Enterprise approach harnesses the power of Salesforce to maximise performance, efficiency and drive value faster

Embed forward-thinking insight

Our data & analytics experts bring you the insights from end-to-end research and the latest big data approaches, helping you navigate change and stay responsive to customer needs

Build compliance-powered confidence

Integrated with Salesforce, our Smart CDD solution handles the entire Customer Due Diligence journey. Compliant with regulatory requirements and pre-configured to industry standards, it brings you peace of mind

Create a close working relationship

We work with you closely at every step, supporting you all the way. We focus on achieving the business outcomes you need rather than simply executing tasks

Latest Insights

Contact us

Talk to our Alliance team today

Sara Haque

Sara Haque

Director, Salesforce Consulting (Sectors & KPE)
KPMG in the UK

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