Make the connection
Today’s customers are better informed and more demanding than ever before. Therefore, sustainable growth in a digital world depends on recognizing the power of the customer and aiming to ensure your organisation is truly connected and customer-centric.
This means having your processes aligned and connected across all functions, and your people and partners all working together to meet customers — effectively and profitably — on their terms.
KPMG Connected Enterprise is a customer-centric, tailored-by-sector approach to digital transformation. It transforms the way that you transform, helping you to focus your enterprise, operations and technology development on meeting customer, employee and stakeholder expectations, creating business value, and driving sustainable growth.
If your goals involve striving to improve experiences, introduce innovative new products and services, drive operational cost efficiency, align workforces and modernize your technology, KPMG Connected Enterprise is here to help.
Connected Capabilities
Insight-driven strategies and actions
Innovative products and services
Experience centricity by design
Seamless interactions and commerce
2x
Impact
Responsive operations and supply chain
Aligned and empowered workforce
Digitally-enabled technology architecture
Integrated partner and alliance ecosystem
Eight capabilities, for twice the impact
The most successful organisations invest in eight capabilities which span all areas of the customer experience. This ensures a connected organisation that goes beyond cross-channel interactions.
Those that invest in all eight capabilities are twice as likely to meet customer expectations, achieve objectives and deliver return on investment.
Click on a capability box to discover more.
Capability Maturity Assessment
See how your enterprise compares to others in your industry. Take this 15-minute assessment to rank your performance against benchmarks across eight fundamental capabilities.
Connected Sectors
There may be similarities between different industries, but each has its own unique set of challenges to solve. That's why KPMG firms have a strategic vision for the future of each sector. Our insights reveal what this could mean for you.
Connected solutions
KPMG helps organisations to design, develop, deliver and operate Connected Platforms. To support this ambition, we provide an integrated suite of preconfigured solutions, tailored by sector.
Solutions increase the flow of value along the end-to-end value stream; connect the organisation to its customers, employees, business partners and suppliers and use technology to connect the functional silos of the front, middle and back office.
Intelligent forecasting
Achieving effective and insightful financial planning isn’t always easy. Intelligent forecasting supports roles or functions within organisations with real-time data refresh, modelling and insights.
Working capital insights
Cash is the key to survival and growth of every business. Effective cash management to maintain a steady stream of working capital is an increasingly vital practice.
Voice of the customer
The quality of the Customer Experience incorporating the Voice of the Customer, which captures what customers say, do, and feel, is a key differentiator driving customer-centric change.
Workflow & automation
This accelerator combines KPMG’s process mining and low-code automation services with reconfigured sector- or function-specific solutions to perform an accelerated diagnostic on operational processes.
Workplace design
Redesigning physical/digital space and corporate culture enables employees to work remotely in a collaborative working environment.
Enterprise integration
A digital business requires a connected enterprise across all layers of the operation model. Connected Technology - Enterprise Integration drives organisation toward the API economy.
Client success stories
Delivering Connected Enterprise with agility
Agility is embedded in our Connected Enterprise customer-centric, sector-tailored approach to transformation. For us, agility is both a mindset and a way of delivering transformation.
Developing business capabilities in an iterative way gives you the agility to flex with evolving customer needs, and to focus on new sources of value, as you travel along your transformation journey. Embedding agility with our Connected approach can help amplify the speed, scale and value of your transformation.
As a proud Gold Partner with Scaled Agile world-wide, we can help you to work with an agile approach, and help you drive agility with scale.
Transforming for a future of value
The KPMG suite of business transformation solutions help clients get to a more productive and sustainable future. The solutions are designed to address different client challenges and different parts of a business or a operating model. Each one contains rich insights and is underpinned by our leading transformation methodology.
Case study
Digital transformation for a leading public sector bank in India
KPMG in India reduced the bank’s operating cost by reducing the turnaround time of loan processes and improving productivity of the bank’s employees.
