With a desire to improve efficiency and drive growth, Grupo Bancolombia, Colombia’s largest commercial bank, turned to KPMG in Colombia with an ambitious innovation agenda. The banking giant’s objectives included reducing human error across the organization and improving the quality of its data, along with better risk mitigation and regulatory compliance. KPMG professionals in Colombia successfully developed and implemented a comprehensive Robotics Process Automation (RPA) strategy, launching over 85 robots – or bots – into the bank’s operations.

The exciting new system features state-of-the-art automation software, whereby a bot can perform tasks almost three times faster than human beings, and reports the scenarios where they are unable to operate. The quality of data that the bank relies on for decision-making has improved dramatically and the entire robotics solution can be scaled or adapted quickly in response to changing business conditions and needs. The result? Innovation through automation is propelling this banking giant into the future.

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