These are pivotal times for hardware manufacturers. The COVID-19 pandemic accelerated trends in customer behavior — such as a growing preference for as-a-service purchasing — and introduced widespread changes in workplace models. Hardware continues to be used in new ways: in edge computing embedded in smart machines like robots and autonomous vehicles. Increasingly, suppliers compete on customer experience, making their products easier to buy, use, and upgrade. This has implications for how hardware companies go to market, source their products, and invest their capital.

Hardware players can thrive in this future by adapting business and operating models and becoming connected enterprises. As enterprises, with front, middle and back offices seamlessly connected, internal silos can be removed, data is freely shared, and companies can truly focus on customer needs.

In this report, we explore critical signals of change influencing the global hardware environment and describe five strategic imperatives that can help seize the opportunities of the coming years:

  • Compute everywhere
  • Accelerating the shift to as-a-service
  • Design for user experience
  • Intelligent supply chains
  • Meeting higher regulatory and ethical standards

We hope these insights give hardware industry leaders and stakeholders some valuable pointers for approaching the future with confidence.

Signals of change

We identify five major forces that are helping to change the way hardware vendors will design, build, and sell their products in the coming years. These include higher customer expectations for a better experience in buying and using hardware, growing pressure on supply chains, meeting growing demands for progress on ESG metrics, creating more responsive and resilient supply chains, and managing regulatory pressures. A connected enterprise can address these forces, helping to create a borderless, digitally-enabled organization that is focused on the customer.

KPMG Connected Enterprise

KPMG professionals can help you harness technology to build a connected enterprise. That's an enterprise where your front, middle and back offices are aligned. An enterprise where you're more connected with your customers, employees and business partners. An enterprise that enables you to respond quickly to market signals and pivot to help seize opportunities as they arise.

KPMG Connected Enterprise is a digital transformation approach, that’s industry-specific and customer-centric. It helps focus critical processes, functions, and relationships of a business on meeting customer expectations, creating business value and driving sustainable growth in a digital world.

Organizations that invest purposefully in these capabilities are twice as likely to meet customer expectations, achieve their objectives and deliver return on investment.*

You can discover how connected your organization is by using the diagnostic tool. It assesses you against industry best practice and highlights the opportunities and challenges that may affect your ability to become a connected enterprise.

  • 2xImpact

*Base: 1,299 professionals involved with customer strategy decisions

Source: A commissioned study conducted by Forrester Consulting on behalf of KPMG, 2018. The research was conducted on a sector specific basis. Each capability is enabled by five level two capabilities.

Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.


Strategic approaches for your business

The global technology landscape is continuously evolving. Disruptive technologies and new business models are re-defining or even converging industries and causing re-evaluations of enterprise value. Market leadership depends not only on innovative thinking, but on the ability to monetize new technology.

KPMG professionals can help technology leaders navigate today’s pressing business issues, including the expanding reach of platforms, customer and revenue growth, digital labor and cognitive automation, autonomous vehicles, data and analytics, and blockchain/digital ledger services.

Learn more about the Technology Practice or contact a KPMG professional who is ready to help you address new challenges and drive growth.