Healthcare organizations around the world are looking to evolve care models, adopt new technologies, improve workforce experiences, and meet the increasing expectations of the communities they serve. At the same time, these organizations are facing pressures to increase service quality and volume amid spending constraints, tougher regulation, and workforce shortages. These challenges are forcing healthcare leaders and their teams to think and work differently, and ask questions such as:

  • How can we increase our operational resilience and efficiency?
  • How can we use technology to help improve patient experiences and adapt to pressures?
  • How can our organization transform, and support staff given increasing pressures and change?
  • How can we improve workforce engagement while addressing organizational challenges

Many healthcare leaders are looking to adopt and sustain a culture of continuous improvement to address these challenges. KPMG firms have worked with healthcare organizations and systems around the world to help them become operationally excellent, whether the motivation is to help improve quality, patient and staff satisfaction, or aim to reduce costs through organization-wide transformation.

How we can help

Organization-wide quality improvement

To help improve quality through transforming organization wide operations and processes, KPMG professionals deliver programs and methods to help healthcare organizations identify problems and engage and empower frontline staff to develop and implement approaches that address problems at their root causes

Care pathway transformation

To help improve access, flow and consistency across clinical care pathways and organize them around patients, KPMG professionals help organizations to identify opportunities for clinical and operational improvement, develop robust roadmaps for implementation, and assist execution plans to achieve results and sustainable change

Financial sustainability

To help stabilize and improve financial performance, KPMG professionals can ascertain the drivers of deficit to identify controllable factors and areas for change, recommend cost control disciplines to generate in-year savings, and provide objective analysis of leadership capabilities in delivering sustainable operations

KPMG firms’ approach differs from other organizations. Deployment of the elements within the operational excellence offering are built around principles of skills transfer involving training, practice and coaching. KPMG professionals provide support using a “boots on the ground” approach to help ensure new skills and techniques are fresh in the minds and hands of staff.

Building a culture of operational excellence is not a quick fix but a journey. With deep industry experience, KPMG firms know healthcare and are positioned to guide and support healthcare organizations and systems. Contact us today to learn more about how we can help your organization on its journey.


Connect with us

Operational Excellence global co-leads


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