In today's competitive landscape, understanding customer trends is essential for success. In our Global Leisure Perspectives 2023 report, we explore the evolving landscape of the leisure industry, providing insights in the four critical areas demanding the industry's attention:
Customer-centricity: In customers’ eyes, value isn’t just about price and experience, but purpose. Discover what makes customers tick and how you can inspire loyalty.
ESG: Find out how leisure providers are engaging with ESG and working out how they can lessen their impact and make a positive difference.
Technology: Virtual reality, extended reality and the metaverse are feeding customer appetite for more innovative and engaging leisure experiences. How is technology reinventing leisure?
Mergers and Acquisitions: The pandemic hit hard, but a resilient industry has emerged. How are new customer values shaping investment decisions?