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John Middlemiss

John Middlemiss

Partner. Customer Strategy and Transformation, Financial Services.

KPMG in the UK

John works closely with consumer banking and general insurance clients to drive profitable growth and address strategic challenges across their front office distribution and operations.

He has over 20 years experience working across financial services and is passionate about excellent end-customer outcomes – enabled through compelling experience-based customer propositions, and underpinned by innovative and intelligent, digital and operational capabilities.

  1. Areas of expertise

    Customer Value Propositions and Innovation

    Servicing AI, Automation and Analytics

    Operational Excellence

    Customer Vulnerability

    Consumer Banking

    General Insurance