John Middlemiss

Partner. Customer Strategy and Transformation, Financial Services.

KPMG in the UK

John works closely with consumer banking and general insurance clients to drive profitable growth and address strategic challenges across their front office distribution and operations. He has over 20 years experience working across financial services and is passionate about excellent end-customer outcomes – enabled through compelling experience-based customer propositions, and underpinned by innovative and intelligent, digital and operational capabilities.

  • Customer Value Propositions and Innovation

  • Servicing AI, Automation and Analytics

  • Customer Vulnerability

  • Consumer Banking

  • General Insurance