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Increased connectivity and adoption of digital technologies over the past decade and the after-effects of the pandemic have completely transformed the Indian marketplace. In the next three years, each one of India's 600,000 villages is expected to be endowed with reasonable digital connectivity via optical fibres. The migration of a significant share of governance instruments and public service delivery offerings to presence-less, digital channels looks set to become a reality very shortly, given the agility and ingenuity with which India has taken on the digital delivery of services, goods and information, particularly on the mobile phone. Currently, India has around 1.14 billion mobile phone subscribers1.

The Government of India has launched a host of national programs that present opportunities for investors to take part in improving India’s infrastructure and citizen service delivery. The state governments in lockstep with the central government have unveiled a new era of business reforms in the economy. The social sector has been a driving force in developing India’s economy with multiple organizations striving to empower local communities; thereby reducing the perils faced by the disadvantaged sections of the society pertaining to healthcare, livelihood, sanitation, education and other humanitarian causes.

The need and resolve to be accountable towards one of the most important stakeholders - citizens, is driving governments to re-look at the entire value chain of service delivery including, physical and digital infrastructure, health and social services and defence and public safety. A few of the key trends are:

  • An enhancement in public spending, some of it accentuated by COVID-19 in sectors, such as healthcare, agriculture, digital enablement, social development, public utilities such as water, indigenous manufacturing and production
  • For enhancing the levels of national security, especially in the wake of recent geopolitical flux, one of the key national priorities has been ‘AtmaNirbhar’/self-reliance in defence manufacturing, with the aim of ramping up the manufacture of strategic military equipment.
  • After the focus on physical infrastructure and smart cities in the first phase, the focus now is on digital infrastructure – imparting elements of Artificial Intelligence (AI), Machine Learning (ML), Big Data into urban infrastructure.
  • A heightened focus on digital healthcare community surveillance, pandemic tracking, etc.
  • The Government has released the National Education Policy (NEP) with a focus on digital learning solutions and upskilling/re-skilling.

How can KPMG in India help?

With deep industry experience, insight and technical support, KPMG in India delivers a broad range of consulting, tax and advisory services to assist the government across the  service elements through our integrated offerings with a focus on achieving responsiveness, flexibility and accountability towards addressing the needs of the citizens.

1Telecom Regulatory Authority of India, Press release, Oct 2020

Our team has the distinction and privilege of working closely with government and non-government think tanks to help deliver significant results and enable transformation. Our service offerings are designed to deliver results and include strategy and policy advisory, program management, process reform, technology transformation, and public private partnership (PPP) advisory.

Why select KPMG in India?

  • We are present in key national priority programs
  • We follow a three-pronged method of an integrated sector solution offering, market relevant thought products and focus on digital augmentation
  • We work intricately with our clients to enable good governance, promote livelihood and improvement, building resilient infrastructures amongst others
    • We are helping create a conducive environment for entrepreneurs and marginalized communities
    • We work with central and state governments in digitalization of citizen centric services
    • We consult on progressive financial models e.g. Public Private Partnerships (PPP) to deliver sustainable and viable infrastructure
    • We work at the intersection of government and private sector to explore avenues for job creation and help create an enabling business environment
    • We align with government agencies, multilaterals, donors, private sector, civil society stakeholders and social sector organizations to generate efficient, equitable, health, human and social services
    • We endeavor to break down complex, multi-year workforce transformation challenges into manageable steps, including predicting, strategy, planning, execution, monitoring and reporting
    • We provide a range of sustainability innovations in tackling current and emerging environmental, social and governance challenges.

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