As a leader in the use of `smart' digital services to provide a safe and well-maintained city, the City of Amsterdam ensures that every citizen benefits from artificial intelligence and other emerging technologies while protecting their digital rights.

For instance, when a resident files a service request online, it is prioritized by an algorithm that uses machine learning to create rules for quicker, more accurate triage over time. But even algorithms can draw the wrong conclusions, making incorrect judgements about reporting patterns.

To prevent machine bias and help ensure public trust, Amsterdam employs KPMG AI In Control. KPMG's methodology provides a strong governance framework that codes fairness into the city's algorithms, bolstering data integrity and explainability - so the right people receive the right services at the right time.

Do you have trust in your artificial intelligence?

*The City of Amsterdam is a member of the Cities for Digital Rights coalition.