European Foundation for Quality Management (EFQM)

The EFQM was founded in 1988 as a non-profit organisation. The organisation was established as a response to the growing interest in Total Quality Management (TQM) across Europe. Since its inception, the EFQM has played a major role in promoting excellence in organisational management, both in Europe and around the world. It does this through various activities such as developing and promoting the EFQM Excellence Model, which provides a framework for assessing and improving organisational performance. The EFQM also offers training, consulting, and assessment services to help organisations implement and improve their management systems. Additionally, the EFQM hosts events and conferences to share best practices and connect organisations with one another. Ultimately, the EFQM seeks to help organisations achieve sustainable success through a focus on excellence and continuous improvement.

Source: EFQM website

The EFQM Excellence Model provides a comprehensive and holistic framework for assessing and improving organisational performance across multiple criteria, including leadership, strategy, people management, partnerships and resources, and results. By adopting this model, organisations can gain a deeper understanding of their strengths and weaknesses and identify areas where they need to improve to achieve sustainable success. The model is widely recognised and respected, both in Europe and globally, and achieving recognition through the EFQM Excellence Award can enhance an organisation's reputation and competitive advantage. KPMG in India can offer clients a range of advantages in their quest for EFQM recognition. We have experience working with organisations across a wide range of industries to help them achieve excellence in their operations and improve their businesses. Our team of experts can provide clients with valuable insights into the EFQM evaluation process, help them identify areas for improvement, and develop strategies to achieve their goals. With our guidance and support, clients can streamline their operations, enhance their reputation, and achieve long-term success in today's competitive business environment.

The EFQM Model's strategy orientation, along with its emphasis on operational performance and results orientation, makes it the perfect foundation for evaluating the coherence and alignment of an organisation's future goals in relation to its existing working practices and its solutions to problems and challenges. The EFQM Model structure is built on the straightforward but effective logic of posing the following three questions:

• "Why" does this company exist? What function does it serve? Why choose this specific strategy? (Direction).
• "How" does it plan to fulfil its purpose and implement its strategy? (Execution).
• "What" exactly has it accomplished thus far? Tomorrow, "What" does it hope to accomplish? (Results).

Source: EFQM website