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    CMMI Case Studies

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    CMMI Case Studies

    Staged approach of CMMI for Services Model

    Mitigating operational loss in a power distribution client business

    IT process harmonization using CMMI-SVC

    1. Reducing the technical and commercial loss y-o-y and inefficient resource utilization
    2. Managing the higher variation in turnaround time leading to reduced outcome & unpredictable service delivery performance
    3. Lack of reusability and availability of known error database for most occurring issues
    4. No cascading of goals for quality and process performance KPIs (key performance indicators)

    1. To reduce its operational loss through improved profitability and service quality, it became a necessity to continuously innovate and invest in usage of technologies, knowledge sharing and reusability within the organization
    2. Streamlining the service delivery and management processes, baselining the process performance, identifying the process performance gaps and improving process performance using incremental and innovative improvement actions

    1. Process improvement frameworks - CMMI®-SVC
    2. MSA gage R&R, box plot analysis, normality study, control charts, capability (Cp & Cpk) analysis, analysis of variance, hypothesis testing, SMART goals, RCA techniques: 5 why analysis, fishbone analysis
    3. Monte carlo simulation technique, measurement framework deployment

    1. Technical and commercial loss reduced by approximately 6.4 per cent
    2. For IT enabled service & operations team, mean of productivity improved 20-30 per cent & variations reduced by more than 50 per cent
    3. Process performance models created by referencing past data, enabled the PMs to predict outcome of process beforehand and initiate timely actions to improve the process outcomes
    4. Workflow configuration tools were deployed which led to enhanced asset search options for operations team

    CMMI for development implementation

    Supporting effective management and development in an organization

    A case study for e-learning sector

    1. Strengthen the requirements gathering and understanding the process
    2. Incorporate a robust yet flexible change management system
    3. Analyze customer feedback and take proactive actions to eliminate issues before they occur
    4. Evaluate the learnability of online courses to help the clients meet their customer needs

    1. Differentiate itself from competitors by increasing innovation in its learning management system (LMS) and customize their offerings by aligning them with customer’s needs
    2. Evaluate different strategies for a given requirement and thereby select the most suitable approach
    3. Focus to deliver best scenario-based learning and cross-media publishing solutions

    1. Data analysis and tools: Microsoft Power BI, Minitab, Microsoft Visio
    2. Process improvement frameworks: CMMI-DEV maturity level 3
    3. Process mapping, benchmarking, RACI matrix implementation, RCA analysis

    1. Improved turnaround time of 20-25 per cent with faster deliveries by changing business processes & meeting customer demands
    2. Thorough project schedules both in terms of predictability as well as progressively reducing the time to complete projects
    3. Use process-driven approaches, developments and test frameworks to help ensure solutions are efficient and expandable

    IT process harmonization using CMMI

    CMMI framework for process improvement

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    1. The objective is to assist the client in their IT processes
    2. Lack of optimization of resource utilization
    3. Service Catalogue was not comprehensive
    4. Challenge in defining the standards, based on regional SLAs

    1. Gap Analysis across locations
    2. Process harmonization within Incident Management, Problem Management, Change Management and Request Fulfillment
    3. Service Catalog rationalization and workflow finalization and Awareness Sessions: Across Locations

    1. Data Analysis and Tools – Microsoft Power BI, Minitab, Microsoft Visio
    2. Process Improvement frameworks – CMMI Services
    3. Process mapping, Benchmarking, RACI Matrix implementation

    1. Centralized IT Support processes
    2. Standardized common SLAs: document across location
    3. RACI matrix for all the processes, which helps in resource utilization
    4. Effective change management and overall cost efficiency
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