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FCA

Welcome to KPMG's dedicated hub on 'Retail Conduct'

The retail conduct agenda in the UK has been dominated by the Consumer Duty for the last few years. Firms continue to enhance their embedding of the Duty. By its very nature, progress will continue to be iterative with supervisory intensity delivering more FCA findings on good and poor practice. 

However, other topics are moving up the agenda, all naturally tangentially linked to the Duty and illustrative of the FCA approach to retail conduct in a broader post Duty landscape. The two Market Studies on Pure Protectionopens in a new tab and Premiumopens in a new tab Finance and progression of the Advice Guidance Boundary Review are two good examples. 

Therefore, although the Duty raised the bar, that does not mean that further regulatory change is being deferred.

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Motor Finance Commissions — Supreme Court judgmen

The Supreme Court has overturned in part the landmark Court of Appeal (CoA) judgment regarding Motor Finance commissions

Deepening trust and rebalancing risk, to support growth and improve lives

The FCA has announced that it is changing the way it will communicate its supervisory priorities to firms. But what will these changes mean in practice?

Serious non-financial misconduct (NFM) such as bullying, harassment and violence is a matter of regulatory concern, not just for banks, but for all regulated financial services firms and their staff — so says the FCA.

Welcome developments, no surprises

EU and UK savings and investment initiatives

New year, new approach to FS regulation?

How to make Consumer Duty both a regulatory and commercial success

How firms can address the arrears and collections challenges surrounding the rise in consumers in financial difficulty

How communications and marketing teams should approach the Consumer Duty rules.

Firms will need to think differently to successfully implement the Consumer Duty for closed products

The way forward in 2024 and beyond

How to build a successful Consumer Duty annual assessment report

On Consumer Duty, how can firms get comfortable that they are meeting FCA’s Day One expectations?

Creating clarity about what day 2 plans need to include — and in what order

The additional considerations for firms implementing the Duty for its With-Profits business

FCA findings from its General Insurance (GI) pricing attestation review reveals its broader expectations on Consumer Duty

Insights for the changing world

UK regulatory round-ups providing insights on where the agenda is heading and implications for firms.

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Regulatory Insights

Providing pragmatic and insightful intelligence on regulatory developments.

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