We enable businesses to realise their potential by integrating strategic acumen and digital services. Our customer and operations team aims to transform companies, build resilience and drive long-term value creation for our clients . We assist clients in unearthing value from multiple facets: operations, procurement, service delivery, supply chains, and more.
Transform companies, build resilience and drive long-term value creation for our clients
Why KPMG in India
How can we help?
KPMG in India's C&O - Commercial team helps companies enhance both topline and bottom line across sectors
Growth strategy and revenue
Growth strategy definition and implementation
Location assessment/government incentives
Sales revenue enhancement
Channel transformation
Customer experience excellence
Marketing and media excellence.
Plan
Sales and operations planning redesign
Inventory management
Customer delivery performance improvement
Lead time reduction.
Source
Direct material cost reduction
Indirect spend reduction
Media cost reduction
Procurement benchmarking/transformation.
Make
Productivity improvement
Quality loss reduction
Cost reduction
Manpower enhancement
Digital/I4.0 enabled manufacturing.
Deliver
Supply chain excellence
Logistics cost reduction
Warehouse design and management.
Our Offerings
Podcast series for C&O leaders
Listen to expert opinions and market examples of how today’s businesses are becoming more and more customer-centric.
Driving growth with Customer and Operations trends
- Personalisation and seamless brand experience
In these transformative times, Bharat is witnessing a surge of digital-native consumers with rising expectations for personalisation and seamless brand experience. AI is enabling companies to meet these demands through unprecedented levels of hyper-personalisation and intelligent operations from sensing and forecasting to real-time optimisation.
As consumer interactions shift to vernacular, AI-driven conversations through virtual assistants and influencers will redefine engagement. To thrive, businesses must embrace a consumer-first mindset, strengthen data and analytics, foster agile AI integration, and prioritise collaboration over isolation; balancing speed with strategic focus.
India Insights
Our insights is your gateway to thought leadership and in-depth reports. Explore our curated collection of valuable content, where we delve into complex business challenges, share industry trends, and provide actionable insights.
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