Business Today Banking and Economy Summit

Agentic AI demands lightning-fast processing backed by an agile and data-ready technology architecture. Humans remain indispensable from perspective of accountability; making those critical decisions that safeguard and grow our institutions. Reimagining banking means blending Ai's power with human wisdom to build a future that's not just efficient, but enduringly trustworthy.

The industry stands strong with clear regulatory direction and rising opportunities in capital markets and acquisition financing. After years of retail focus, banks are set to expand corporate exposures as capital flows remain healthy. As they scale and even explore global ambitions, strong CASA and sharper cyber vigilance will be vital. With technology and AI driving progress, India’s growth story continues with confidence.

The shift to AI-first banking will not happen overnight. It is a steady reimagining of how banks operate and create value.

We are already seeing banks move beyond basic automation toward enterprise-wide AI adoption across risk, governance, customer service and operations. Roles like call centre support and reconciliations are starting to transition to AI agents, freeing teams to focus on higher-value work.

But strategic judgment will remain firmly human. Wherever judgment, governance and compliance are involved, people will need to step in. Regulated environments demand accountability, and that responsibility cannot be handed over to machines