By delivering better consumer outcomes, we will all benefit. Higher standards and healthier competition will improve trust, support growth and innovation, and in turn improve the UK’s standing on a global stage. Enhancing consumer trust and inward investment are huge potential benefits for us to realise...
FCA
Welcome to KPMG's dedicated hub on 'Retail Conduct'
The retail conduct agenda in the UK has been dominated by the Consumer Duty for the last few years. Firms continue to enhance their embedding of the Duty. By its very nature, progress will continue to be iterative with supervisory intensity delivering more FCA findings on good and poor practice.
However, other topics are moving up the agenda, all naturally tangentially linked to the Duty and illustrative of the FCA approach to retail conduct in a broader post Duty landscape. The two Market Studies on Pure Protection and Premium Finance and progression of the Advice Guidance Boundary Review are two good examples.
Therefore, although the Duty raised the bar, that does not mean that further regulatory change is being deferred.
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